Before you begin
- On the TASKS page, click the name of the campaign which holds the tasks.
On the menu bar, use the combinations
and to open the list of the tasks which are transitioned to the final
state in the workflow.
- In the panel to the right, click ROW and expand Reopen tasks.
- From the Selection list, select to reopen all the tasks or only to reopen the tasks you select in the list. If you have set a filter on the tasks, you can select to reopen the filtered tasks.
From the Target state list, select:
The To validate option is available only if the workflow has three states.
- New to send the tasks back to the initial state, or
- To validate to send the tasks back to the second state in the workflow.
The tasks are removed from the list and transitioned back to the initial state in the workflow or to the validation state.