Updating a Zendesk ticket - Cloud - 8.0

Zendesk
Version
Cloud
8.0
Language
English
Product
Talend Big Data
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Module
Talend Studio
Content
Data Governance > Third-party systems > Business applications > Zendesk components
Data Quality and Preparation > Third-party systems > Business applications > Zendesk components
Design and Development > Third-party systems > Business applications > Zendesk components
Last publication date
2024-02-20
This task changes the priority field of the Zendesk ticket with the ID of 46 from low to high.

Procedure

  1. Double-click the tFixedFlowInput component to open the Basic settings view.
    1. Click the […] button next to Edit schema, remove all the existing columns, and add the following columns in the schema editor: id (type Int) and priority (type String).
      Note: Column names are case-sensitive.
    2. Click Yes when prompted.
      This propagates the schema to the tZendeskOutput component.
    3. Select the Use Single Table option.
    4. Enter the following in the Values field for the columns.
      • id: 46
      • priority: "high"
    5. Leave the other options as they are.
  2. In the Basic settings view of the tZendeskOutput component:
    1. Select Tickets from the Selection type drop-down list.
    2. Select Update from the Data action drop-down list.
    3. Leave the other options as they are.
  3. In the Basic settings view of the tZendeskInput component:
    1. Click the […] button next to Edit schema and add this column in addition to the existing columns in the schema editor: id, type Int.
    2. Click Yes when prompted.
      This propagates the schema to the tLogRow component.
    3. Leave the Query string field empty.
  4. Save the Job and press F6 to execute the Job.
    The priority of the ticket with the id of 46 changes to high.