As a customer of Talend with a valid support contract, you can use our Talend Online Helpdesk or you can contact our customer support by phone and e-mail as stated in your contract.
Often the following information is needed and would help us to more easily evaluate your issue:
Product and Version which you used (for example, Talend Open Studio for ESB 6.1.2)
Operating System, for example Windows Server 2008 R2 SP1 (64bit)
Version of Java Platform JDK / JRE in use (for example, ORACLE JDK 1.8.0_60).
Log files and/or screenshots
Also, in order to ensure that the technical support team has sufficient information to help you, describe at least the following in detail:
your actions up to the point when the problem occurred
the results you expected
the ensuing results that differ from your expected results.
Note: in addition to our support helpdesk, you can also use our community support tools: