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Create an Issues Custom Model

To create issues you must create a custom model for them to be contained in. You may create any number of these models to contain various collections of articles. You create a custom model just as you would a glossary by creating a model in a folder in the repository and including it in configurations.


  1. Sign in as a user with at least the Metadata Management capability object role assignment on the Configuration you are in.
  2. Go to MANAGE > Configuration in the banner.
  3. Click the Add (plus sign) under Manage Configuration and select the model type you wish to instantiate. In this case it is Issues .
  4. Enter a Name and Description for the instantiated custom issues model and click OK .
Information note

There is a Workflow tab available for custom models. Please refer to the specific examples for glossaries (a type of custom model) for full details on how to set up and use workflow with a custom model.


Sign is as Administrator and go to MANAGE > Configuration. Click the click Add under Manage Configuration and select Issues .

Give it the name “Finance Issue Tracking” and click OK .

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